Blog - De-escalation Articles
Letting People Be Wrong
America is a country founded on “rights” e.g., the right to free speech, the right to bear arms etc. It was important for this “new” country to explicitly define these rights when it broke with its colonial past...
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Communicating in Conflict
When we are trying to communicate to resolve a conflict, we need to ensure that the other person is receptive to what we are saying. At the same time, we need to demonstrate that we are also willing...
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Changing Behaviors
Because de-escalation involves emotional people, it is good to have a number of tools that can be used to help direct an aggressor to consider non-violent alternatives during a verbal confrontation....
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Active Listening
In developing a de-escalation skillset, it is necessary to be proficient in “Active Listening” – this is especially true in workplace settings where you don’t necessarily have an option to disengage...
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Effects of Emotions
In last week’s article I looked at the cognitive processes that people use in spontaneously violent incidents. Before looking at how emotions and feelings are involved and influence these processes...
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Social Information Processing
In this article I want to look at the cognitive processes that are at play in incidents of spontaneous aggression and violence. This includes how social information is processed using scripts...
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De-escalate Everything
There are times when violence is inevitable. There are times when you can’t avoid or escape being targeted and times when it is impossible to de-escalate a situation, that under a different set...
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De-escalation & Active Listening
In many potentially violent situations, where de-escalation is appropriate, the incident needs to be brought under control quickly i.e., there isn’t the time for a protracted discussion on the rights and wrongs...
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Conflict Negotiation
In this week’s article, I want to walk through some Bodycam footage of an incident in Wales (UK), wherein a man threatening self-harm – and eventually the officers that were trying to deal with the incident...
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Win Win Outcomes
The term “Win-Win” to describe outcomes that benefit all parties, is one that most people are aware of; and is used extensively to describe how it is possible for everyone to get a positive resolution...
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Communication Content
Conflicts often occur due to a person’s misperceptions concerning our intentions e.g. they expect us to behave in a certain way, believe that we perceive them in a certain way, etc. Somebody who has...
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Conflict Communication
When driving there’s a huge difference between looking in the rear-view or wing-mirrors as a matter of habit, and actually looking in them to investigate other vehicles around your car. The same ...
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